SHIPPING AND RETURNS
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days.
We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
Delivery times vary depending on the brand of product:
Please check individual product pages for accurate estimated shipping times.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
*Price Match Guarantee. We guarantee to at least Match any product that we stock, under the following circumstances: It must be boxed in original packaging, new/unused and be for sale from the same manufacturer with the exact model, specification, and age. The product must be held/dispatched from a UK Warehouse only, have the same UK Warranties as provided by Ezone Riders, and be assembled to the same level to be delivered for Free to all of UK. For the avoidance of doubt, a ‘branded’ product offered for sale from a factory in China is NOT a comparison to our product range.
**Free Assembly. Where possible, most of our products are assembled to a reasonable level to facilitate a delivery/dispatch. In most cases this should only leave a couple of items to attach/tighten/adjust etc. Typically this would mean perhaps pedals or mudguards, lights, reflectors etc. There should not be any electrical components to attach (other than batteries), and the entire process should take less than 30 minutes. This applies to products marked with Free Assembly and Delivery, which is the majority of all our products on the site.